Portlandia Electric Supply Shipping Policy
At Portlandia Electric Supply, we understand the importance of receiving your products promptly and efficiently. Our goal is to provide a seamless, customer-friendly experience throughout the entire shipping process. Please review our comprehensive shipping policy below for more details.
Shipping Costs and Carriers
Your shipping costs are calculated based on the weight and dimensions of the product(s) and the shipping location in your order. We use FedEx, UPS and our own logistics companies for ground shipments and trusted freight carriers for larger shipments. All shipments are insured for your protection. For logistical reasons, all shipments are made using our company’s shipping account.
Estimated Delivery Time
For standard delivery, most orders will arrive within 7 to 10 business days. If they are shipped by a ship container we will get a specific quote for your project. Please note that these estimates may change depending on carrier operations and holiday schedules and other factors beyond our control.
Inspecting Shipments Upon Delivery
When your order arrives, it is crucial that you thoroughly inspect your shipment.
By signing the delivery receipt without noting any damages or issues, you confirm that you received the shipment in good condition or not. Portlandia Electric Supply cannot be held responsible for any damage or missing items not noted on the delivery receipt.
If delivered by a freight truck, and you find damage contact the freight carrier using the phone number on the carrier’s bill. Be sure to get pictures immediately.
If you accept a package that is visibly damaged, note on the delivery receipt that you are signing for a damaged package and include a picture. However, please note that Portlandia Electric Supply cannot be held responsible for any damage or missing items if you accept via signature delivery.
After receiving your shipment, carefully count and inspect the contents before acknowledging delivery. In case of damage during transit, take photos of the materials and note the damage on the Bill of Lading (BOL).
If there is significant visible damage, you should reject the delivery.
Notify Portlandia Electric Supply by email (connect@portlandiaelectric.supply) within 24 hours of delivery, including the signed BOL (Bill Of Lading) and any additional photos or supporting documents. If the BOL is not properly noted at the time of delivery, we cannot be held responsible for additional costs for replacement materials. All returned items are subject to inspection and approval, and may have a 40% inspection fee.
Out of Stock and Backordered Items
Occasionally, an item may have a lead time or be backordered after your order is received. If there is a lead time associated with your order, we will contact you to confirm whether this lead time aligns with your project deadline.
Freight Shipments
Certain items require freight shipping due to factors such as weight, dimensions, or classification as hazardous materials, you may pay a fee based on your product selection.
Carrier Selection:
We work with a diverse range of trusted freight carriers to ensure a reliable and cost-effective delivery service.
Additional Policies:
For further details on handling damaged or missing items in your freight shipment, please refer to our Claims & Returns Policy and Refund Policy. (make each of those a link to this section)
Freight Options
When placing an order that requires freight shipping, you will need to provide the following information:
Residential freight shipments are more expensive than commercial zone shipments due to accessibility and established routes. If your freight shipment weighs over 100 pounds and you lack access to a forklift or loading dock, you will need a lift gate to unload your pallet from the truck.
Freight can be complex; if you require assistance in selecting the appropriate shipping option, please contact our sales department at +1 888-876-0007 for support. The freight quotes provided on our website are approximate, and our team may be able to offer a better rate.
Please note that the shipping cost displayed at checkout is an estimate and may be adjusted at the time of shipment. Freight rates may increase while the product is in production. You can help by providing a commercial shipping address that can accommodate a semi-trailer and/or acknowledging the outlined terms and conditions.
Ground/Freight Cost Logistics & Unforeseen Expenses
Any fees incurred by a shipping carrier due to a lack of delivery information (address or location) will automatically be billed to the customer. Please ensure you check your order confirmation for accurate information.
When placing an order by phone, inform the sales representative of any shipping irregularities (inaccessible areas for shipping carriers, such as narrow driveways, rural locations, steep hills, dirt/gravel roads, or missing address information and signage).
By placing an order with Portlandia Electric Supply, you agree to our shipping policy. If you have any questions or concerns about shipping, please feel free to contact our friendly and knowledgeable customer support team. We are always here to help and ensure that your experience with Portlandia Electric Supply is a positive one.
Please note that a 40% restocking fee will be applied to certain products once the order has been processed and delivery has been attempted. This fee covers the costs associated with processing, handling, and restocking returned items.
This will be based on a manufacturer-per-manufacturer basis.
Cancellations
If you need to cancel an order, please contact our customer support team as soon as possible. If the order has not yet been shipped, we will make every effort to cancel it without incurring additional costs. However, if the order has already been shipped, you will be responsible for the return shipping costs and a 40% restocking fee. Provided the return item is unopened, and in its original packaging and no damage has occurred.
Claims & Returns Policy
If you receive damaged, defective, or incorrect products, please contact our customer support team within 3 business days of receiving the shipment. We will work with you to find a suitable solution, which may include issuing a refund, a partial refund, replacing the product, or providing technical support to resolve the issue.
To initiate a return, you must first obtain a Return Merchandise Authorization (RMA) number from our customer support team. Returns without an RMA number will not be accepted. When returning products, they must be in their original packaging, with all accessories and documentation included. The customer is responsible for return shipping costs, and the 40% restocking fee will apply.
Refund Policy
Refunds will be issued to the original payment method within 14 business days of receiving the returned product(s). The refund amount can be the purchase price minus the 20% restocking fee and any shipping charges incurred during the initial shipment and return process. Please ensure this applies to your item that you are asking to be refunded. Please review the Claims and Returns policy before requesting a refund.
Lost or Stolen Packages
Portlandia Electric Supply is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for you the customer to investigate.
By placing an order with Portlandia Electric Supply, you agree to our shipping policy. If you have any questions or concerns about shipping, please feel free to contact our friendly and knowledgeable customer support team. We are always here to help and ensure that your experience with Portlandia Electric Supply is a positive one.
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